Communicating a Service Offering in Cairns
Because services are not touchable, marketing messages for services achieve more than market services. Communications make services more tangible, and offer prospects something firm to evaluate.
As a result, marketing communications for most services haul around a heavier burden than communications for products. A bright red Porsche 911 convertible, for example, yells loudly and beautifully for itself. Very few services shout for themselves at all.
We implicitly trust most products. We trust that our new tyres won’t explode, our brown sugar will taste sweet, and our aspirin will reduce our headaches without bad side effects. But we are far less trusting and certain about most services.
We worry that our solicitors and auto mechanics will work more than necessary, and bill more than necessary. We are concerned that the latest weight loss service will be useless, just like the two we have tried before. We worry that our home renovators will pad their budget and finish weeks after they agreed to. We worry that the collection agency we engage for our service will harass our customers worth keeping and collect only a small part of our outstanding receivables.
So unlike communicating about products, talking about services must make the service more tangible and real, and must reduce risk for the worried prospect. It’s not like selling Porsche automobiles.
For more information about services marketing and making services more concrete, visit Rob Johnson’s Twitter page. Sponsored by Rob Johnson of http://seocairns.seovoodoo.com.au/
Sphere: Related ContentBest Australian Online Shopping Sites Featured On New Portal
HelpMeSis.com.au is a brand new website that acts as a portal featuring the very best Australian online shopping sites and information websites. The comprehensive and well-researched website has been two years in the making and saves women valuable time and frustration by only showing the best and most relevant websites in each of the many categories.
After 2 years of meticulous research and web development, HelpMeSis.com.au was officially launched in Sydney on 1 January 2010. This comprehensive website acts as a useful portal for busy Australian women, showing them the very best Australian online shopping sites and information websites.
The extensive and informative guide to Australia’s best and most relevant websites was created to help time-poor women find quality products, information and services quickly and easily. Its launch was the culmination of two years of labour by former high school teacher Veronica Ryan.
“Over the past few years, I have visited and revisited many thousands of Australian websites and have hand picked hundreds of the very best to be included in the HelpMeSis website,” said Ms Ryan. “I have chosen these websites for their overall quality, integrity and security and their usefulness and relevance to Australian women,” she said.
The website listings and reviews have been organised into logical categories. Along with a logo, name, link to the site and description of products and services, Ms Ryan has also included practical details such as each company’s ABN and shipping information for shopping websites.
“To have all this information available on one website means women no longer need to visit dozens of individual websites first to find out exactly what they offer and whether they provide online shopping and Australia-wide shipping. They can compare all of this on the HelpMeSis website and only visit the most relevant website, saving them a great deal of time,” said Ms Ryan.
The manual selection process for included websites, together with the navigational simplicity of the portal, its sheer comprehensiveness, detailed information and overall relevance to Australian women, sets HelpMeSis apart from other online directories.
In addition to Australian shopping websites, the HelpMeSis portal also includes a number of themed information sections. A ‘Green Guide’ offers a great deal of information about green products and services and links to quality businesses that sell natural Australian organic products. The ‘Useful Information’ section provides answers to many common queries Australian women have. A complete ‘Parenting’ and baby shopping section gives links to Australian stores specialising in quality parenting & baby products and to sites offering expert information and advice for parents.
Other noteworthy sections on the HelpMeSis website include a ‘Health and Fitness’ section and a ‘Leisure’ section, which offers links to websites providing What’s On information for all Australian capital cities and the Gold Coast. The site further features a blog spot and people can sign up to receive an informative monthly HelpMeSis newsletter.
Men needn’t feel left out either, as Ms Ryan has also launched a ‘brother’ site, aptly named HelpMeBro.com.au where men can shop online at the best Australian online shopping sites. This guys-only site has many of the features of the women’s site but has been styled for men and doesn’t include any of the ‘girly’ content.
To find out more, please visit the HelpMeSis and HelpMeBro websites.
Sphere: Related ContentJet Power and the Birth of the Jet Aviation Age
The invention of jet propulsion was ideal for fighter aircraft. Although at first it reduced range and endurance and often increased the take-off run. The German Messerschmitt Me 262 and the British Gloster Meteor twin jets saw action in 1944, together with the tailless Me 163 rocket interceptor which sacrificed range and endurance for astounding climb and speed in defending local areas against heavy bombers.
Germany was far in front of other countries in another factor too: armament. A range of 30 mm (1 inch) cannon, radically new high-speed cannon with multiple-revolver chambers, very large recoilless guns, spin-stabilised air-to-air rockets fired in salvoes, and wire-guided air-to-air missiles were all under test before the Luftwaffe s defeat. They gradually inspired similar developments in other countries: one German gun, the Mauser MG 213, led to the American Pontiac M-39, the French DEFA, the Russian NR-30, the Swiss Oerlikon KCA, and the British Aden, all of which are still in use.
Many early jet fighters were fitted into more or less conventional airframes. The fighter often considered the ultimate achievement of the piston era, the long-range North American P-51 Mustang appeared both in a twinned double-fuselage form and, with few changes, as a US Navy jet.
But the US Air Force decided to wait a year until its makers could sweep back the wings and tail at 35 degrees, which German research had shown could lead to higher speed. The result was the F-86 Sabre, which in 1948 set a speed record at 1,080 km/h (671 mph) and outflew all other fighters. Later versions carried radar and rockets and reached 1,150 km/h (715 mph).
During the Korean War (1950-3) the F-86 met a previously unknown machine built in the Soviet Union, the somewhat lighter and simpler MiG-15, and although the MiG could climb higher and had heavy cannon, the Sabre’s skilled pilots and better equipment gave it the edge in combat.
North American’s next fighter was the F-100 Super Sabre, which exceeded the speed of sound in level flight. The MiG bureau built the twin jet MiG-19, which was even faster, and is still in wide use. The US Air Force ordered various all-weather interceptors with largely automatic radar and flight control systems so that, with guided missiles, they could intercept and destroy enemy aircraft without the pilot ever seeing them.
The British ordered a jet-fighter flying-boat, but discovered that this way of doing business without airfields produced an inferior fighter. The Americans suffered similar problems with a ‘hydroski’ fighter, which could dive faster than sound, but took off and landed on retractable water skis.
Two even stranger fighters were designed around powerful turboprop engines and, standing on their tails, screwed themselves vertically into the air (they were intended to operate from the confined decks of warships or merchant vessels). Britain built high-altitude supersonic fighters with ‘mixed power’ from a turbojet and a rocket. In 1957 the British Minister of Defence suggested there would soon be no more manned fighters at all, only missiles. The Americans stuck to fighters, but made them very large and armed them with missiles, but no gun.
Today the wheel has turned full circle. In the past 10 to 20 years there has been a powerful trend to get back to the ‘eyeball-to-eyeball’ type of confrontation of the man in the Sopwith Camel. The pre-eminent Western fighter, the McDonnell Douglas F-4 Phantom, was rebuilt with an internal gun, a rapid-fire 20 mm (0.79 in) cannon with six barrels firing up to 6,000 rds/ min, and a slatted wing to pull tighter turns in combat.
New small fighters appeared, such as the General Dynamics F-16, which, although bigger and heavier than any single-engined fighters of World War II, are nevertheless small and light by comparison with such impressive machines as the Grumman F-14 Tomcat, McDonnell Douglas F-15 Eagle, and MiG-25 Foxbat, The RAF’s next interceptor, the ADV (Air-Defence Version) of the Panavia Tornado, is a careful midway compromise, smaller than the three monsters just listed, but with two engines, long range, powerful radar, and extremely effective Skyflash missiles.
Modern interceptors defend vast blocks of airspace up to 160 km (100 miles) in radius, with powerful radar able to look down at the surrounding land and water and spot low-flying intruders trying to slip through the defences unnoticed. Their task is eased by the presence of special surveillance, early-warning, and AWACS (Airborne Warning and Control System) aircraft, with enormous radars and sophisticated command and control systems to manage all a nation’s defences in the most efficient way.
There is no better feeling than being in the cockpit during your jet fighter flight. Jet fighter flights and jet fighter joy flights are the ultimate gift giving and receiving experience that will be remembered forever. Your jet fighter pilot experience is available in Melbourne, Cairns and Townsville. Visit flyingwarbirds.com.au for more details.
Sphere: Related ContentWelcome to Cairns Queensland
Rapture, blazing sun and memories of a carefree Cairns getaway, these are perfect parts for the break of a lifetime when you and yours holiday in Cairns and Australia’s Queensland.
Gifted with a holiday weather pattern most of the year, featuring temperatures in summer (October-April) of 29-33 degrees C, and winter (April-October) 25-29 degrees C, Cairns can offer some of the earth’s most exciting natural things to see and do, the reef, the world famous Skyrail and the Australian outback, and they are all here awaiting for you to discover.
The very friendly natives of Tropical North Queensland will offer you the kind of warm and non-snotty friendship that has become the envy of other tourism cities. Adventure tourism, night life, fine eating and shopping multiply the variety and sexiness of this fabulous destination.
If you have been here recently, welcome back. If you are here for your first adventure, bask in our tourist offerings and make the most of your vacation. Australia’s finest regional city, Cairns is the world’s front door to Tropical North Queensland. It is an exciting cosmopolitan destination with warm, sunny tropical days offset by refreshing onshore breezes.
Indulge in a walk along the wide Esplanade or satisfy your lust for food in one of Cairns’ many multi-cultural, diverse and prize-winning restaurants. Cairns gives access to the World Heritage listed Great Barrier Reef and the Wet Tropics Rainforests along with the Australian Outback. Cairns, with its international and domestic airport, is the first stop for most visitors who want to see the authentic Australia. Snooze on the tropical beaches, dive on the reef and experience the unique tropical rainforests that date back to when the continent was part of ancient Gondwanaland, thousands of years ago.
Venture a swim in the ultra-modern Esplanade lagoon, then look across the calm waters of Trinity Inlet and you will view coastal ranges and mangrove habitats that have changed little since the site was discovered by Captain James Cook in 1770. The beautiful Esplanade Lagoon is the perfect place to spend a sultry day soaking up the sun and dipping in the lagoon’s cool and inviting shallows.
There are many shaded spots to take refuge from the sun in the heat of the day, as well as cooking facilities. The boardwalk has unique displays of Cairns’s local history and has many exercise facilities for those keen on getting a bit of exercise.
Cairns is extremely well suited to travel on foot, or transport by bicycle. Well used paths and dedicated walking paths abound. A tour of the Cairns Botanical Gardens is not to be missed. It features 38 hectares of natural Australian gardens which are kept to big city botanical garden standards, and many species found here cannot be seen anywhere else in the world.
Located among the vegetation is a cafe and eatery, which is open every day for breakfast and lunch. Admission to the gardens is highly recommended.
This article is brought to you by seo cairns. If you’re looking for Cairns seo or a Cairns internet marketing specialist, visit seocairns.seovoodoo.com.au.
Sphere: Related ContentFundraising
Fundraising is exactly what the word implies - it’s the process by which non-profit organisations raise money, by requesting donations or selling products or services. Fundraising is a significant way that these community groups obtain the money that’s required for them to perform their operations, and pay for the facilities and programs that the group wishes to manage. Apart from needing money to merely survive, often these fundraising groups also fundraise for a particular purpose, for example a major fundraising campaign may be undertaken to raise money for a new building project, or a school may want to update its extra curricular sports equipment.
While donations often underpin the fundraising of many of these community groups, money is also often generated by the selling of fundraising products. Most fundraising groups continually search for new and interesting ways to fundraise, in order to keep their core support group (made up of parents, relatives and friends) interested and dedicated. The internet is used almost exclusively these days by fundraising groups in order to find interesting and profitable methods by which to raise much needed funds. There are literally hundreds of fundraising companies available these days offering an abundance of ideas and products that can be used for fundraising purposes.
The majority of people assume that fundraising is as simple as holding bake sales, cent auctions or some other organizational activity until enough money is raised. If you only want to raise a small amount of money these ideas may be fine, but for many groups this approach is too uncertain and too limited to be very effective. Most fundraising groups that have been around for a while need to raise money consistently in order to keep their group financially viable.
Deciding which fundraising program to run is a difficult decision, because it all depends on the particular fundraising group as to how much funds are required, and how much time has been allocated. Brainstorming at your monthly meetings is usually a good way to go about the process of deciding on new fundraising options, and the simple ideas are usually the best. It’s advisable to stick with fundraising ideas that are simple, easy to run, take up minimal time, and will gain you the most profit.
Of course planning ahead is the key to running a successful fundraiser. No matter what fundraising company or type of fundraiser the group chooses to run, the planning is paramount. Tasks should be allocated to each member, and plenty of time should be allowed for each task, so that they can be completed in a timely and efficient manner, and even if there are hold ups or other problems, the fundraiser can finish on the designated date. What time of the year to run the fundraiser is another important decision in the planning process. The fundraising group should carefully do its homework, and organise for the fundraiser to run at a time of the year when there are no other major events taking place, so that the whole focus will be on the fundraiser.
Gold Star Gifts and Stationery are fundraising specialists. They supply their novelty gifts and stationery items to schools, clubs and other community groups for fundraising purposes. They offer large discounts to fundraising groups, and free delivery. So if you’re looking for school fundraising ideas, ideas for fundraising or new fundraiser ideas, contact them via their website for more information on their fantastic fundraisers.
Sphere: Related ContentRelationship Marketing Fundamentals
As a customer service concept, relationship marketing is not new. For decades, business-to-business marketers have employed account managers who have the responsibility to dedicate themselves to key clients. In the financial world, `relationship banking’, whereby high-yield customers are assigned a personal manager, has been practised for many years.
When direct marketing is embraced to establish connections or relations between the marketer and the consumer, it is too easy to suggest that all forms of direct marketing communications achieve a closer relationship, a closer bond between the two parties. Such a conclusion exaggerates what generally happens in the marketplace.
Direct marketing is all about generating a direct response from the consumer and about direct communications to the consumer. A direct response is needed to generate better understanding of the advertising message or to motivate transactions. Direct communication is simply about media reach efficiency. Relationship marketing is a concept that transcends these pragmatic direct marketing objectives.
Kotler appropriately positions the concept of relationship marketing as one which applies principally to business-to-business situations:
Smart marketers try to build up long-term, trusting, `win—win’ relationships with customers, distributors, dealers and suppliers. That is accomplished by promising and delivering high quality, good service, and fair prices to the other party over time.
It is accomplished by strengthening the economic, technical, and social ties between members of the two organizations. The two parties grow more trusting, more knowledgeable, and more interested in helping each other. Relationship marketing cuts down on transaction costs and time; in the best cases, transactions move from being negotiated each time to being routinized.
Outside of `membership’ or `continuity’ programs, there are two basic ways to approach consumers. The first is with a product and price combination considered to be `the standard’. That is, the proposition is essentially of long standing and relies on the features and benefits being competitive. The second way, normally of short-term duration, is a `special offer’. Direct marketing textbooks are full of the theory, practice and case histories relating to `the offer’.
The choice of basic propositions or selection of special offers depends on the circumstances of the individual firm and its competitive environment. The right proposition or offer can make a world of difference to response cost-effectiveness.
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